IT Managed Services

PARC offers three levels of Managed Services, each managed by a PARC Principal for the duration of the delivery cycle. Our Basic, Enhanced, and Premier Service Support models all include an Engagement Manager who acts as a single point of contact to ensure accountability and quality delivery.

How We Perform Managed Services Better

PARC is a small firm with a focus on delivery and relationships, we do not have “B” players and do not want to be represented by such. When you engage PARC you get “A” players throughout the delivery cycle. Large firms often send highly polished sales teams to close business and then backfill with whatever resources provide the highest profit margin. PARC sends a principal who will be your partner throughout our engagement and work with you to customize a solution meeting your budgetary and technical needs. Whatever level of support you choose, we will work with you to ensure you have the services and features you need.

Basic Service Support Includes:

  • Engagement Manager
  • Level one and level two phone support
  • End User Administration
  • Escalate level three issues to Vendor
  • Service Desk Function – you choose
    • 5×8 support
    • Holiday or shift support
    • 7×24 support

Enhanced Service Support Includes Basic Service Support Plus:

  • Vendor Management
  • Application patching and updates
  • Guidance and Implementation of Vendor Best Practices
  • Ad Hoc Report Development

Premier Service Support Includes Enhanced Service Support Plus:

  • Full Monitoring Services
    • Hardware monitoring
    • OS monitoring
    • Monitoring of critical services
    • Enhanced SNMP monitoring of Vendor applications using prescribed MIBS
      • Most MSPs average 5-7 data metrics per host, PARC averages 25 data metrics per host
    • Performance Monitoring (real time and historical)
  • Operating System Support
  • Data Base Administration

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    Our team of senior level IT experts is what separates us from the rest.  We understand how important your IT projects are and will deliver exactly what you or your business needs.