Managed Services – Part 1

How do you know if your company is suffering from a lack of IT management? Has your technology been deployed and managed effectively? Data loss, vulnerabilities, delays, break-fix resolution, and common downtime are sure-fire signs of trouble. It is time to focus on your business, not your IT.

“Managed Services” is a modern term meaning ‘outsourced IT support.’ Although this is true, Managed Services is much more than just support.

Understanding Managed Services

Technology is powerful, and the way companies are able to utilize it makes them more powerful; “with great power comes great responsibility.” Technology often introduces new challenges, despite the obvious benefits.

The pace of technological growth is at an all-time high. IT departments are struggling to implement standardizations on computers, operating systems or a client approved list of applications. These types of challenges often force a significant expense burden on the company.

• What is the cost of purchasing or upgrading the infrastructure to support the transpiring technologies?
• Is your company able (or willing) to hire and train new staff to support these technologies?
• How about the required hours to update and maintain these technologies and their environments?

Managed Services, enter stage left.

Managed Services providers, such as PARC Consulting, step in and take over the environment, infrastructure, application and even end-user support. Our mindset is to monitor, manage and maintain, not show up when catastrophe breaks out but rather prevent the catastrophe.

One of our managed service specialties is Verint support operations. If you are struggling to keep up with the needs of your organization’s customer engagement platform, give us a call, we can help.