USA-Based 24×7 SupportAvailable at any time, any day if there is an issue with your network.
CompleteCloud comes with 24x7x365 U.S. based support. And while very few incidents require on-site support, we can cover your entire state and we can offer this with a Support Level Agreement to fit your business needs.
Polished NOC Services
There’s never a good time to experience a technical disruption. When trouble arises, immediate assistance is necessary. CompleteCloud provides a virtual and on-site team to make sure your tactical issues are being solved 24/7 with support based in the U.S. Your issues will be handled whether you are in the office, at home, or on the go. CompleteCloud users can reach our team via phone, email or our website.
We pride ourselves on providing industry leading support including:
- 3 tiers of support
- Only 1% of our clients call each day
- 90% of cases are solved within 15 minutes by Tier 1 Support
- 85% of calls are answered in under 1 minute
With CompleteCloud, you are not just getting quality service – you get so much more. We’ll do everything we can to provide you with the peace of mind you deserve.
Our Support Model:
Improve your daily operations with the help of our certified support team. Trust a cloud solution provider willing to do whatever it takes. We’ll continue to go above and beyond to keep your network operating at peak performance. If you’re interested in our industry-leading network monitoring system and 24/7 U.S. based support, then contact us to learn more about our CompleteCloud solution.
Additional CompleteCloud Services
Cloud Mobility
We have all learned the value of enabling your workforce to be productive outside the office. CompleteCloud enables your employees to work anywhere there is Internet access, logging into their Windows 10 PC through a connection manager and accessing their entire desktop.
Unlimited Storage
Eliminate the need to purchase more space in the cloud with unlimited cloud storage to house all of your data in one, centralized location. Our unlimited data solution gives businesses the ability to customize their online storage plan for a cost-effective answer to scalability, without the cost of having to purchase new servers.
Cloud Collaboration
With our extensive knowledge and all-inclusive, end-to-end solution, you can count on us to serve your network and business with the support it needs to keep your business working seamlessly. We help companies keep their virtual environments well-managed to ensure their workstations are always running at peak performance.
Cloud Backup
A disaster, natural or man-made, can cause significant damage to your network and wipe away some of your most important data. This is the lifeblood of most business operations and without this information in place, your company will suffer. Disasters can strike at any time, but don’t panic. We have your back.
Cloud Desktop
CompleteCloud offers a wide variety of desktop options. Our flexible solutions include a private cloud IT infrastructure and a robust cloud desktop. We ensure our clients are supplied with an effective cloud solution which streamlines their IT management and keeps their important data protected.