Verint Applications Support

Why Managed Services for your Verint Solution?

Verint Application Suite support solutions are designed to assist organizations that are constantly challenged to do more with less.

Providing a proper level of support and maintenance for Verint Systems may present problematic while other factors throughout the lifecycle of daily business can cause additional strain. Mergers can present a conflict of interest; Employees with the necessary knowledge to provide internal Verint support could leave the company and acquiring suitable replacements can be costly and challenging; Legal woes can result in loss of staff or freezing of assets. PARC Consulting allows you to focus on your business, not your IT with our Verint support capabilities. We will lift the heavy yolk of data loss, vulnerabilities, delays, downtime, and break-fix mentalities.

How can we help you?

Our team of senior level IT experts is what separates us from the rest.  We understand how important your IT projects are and will deliver exactly what you or your business needs.

Benefits of Managed Services and Verint Support for your Verint Solution

  • Cost
  • Availability
  • Monitoring

 

  • Operational Efficiency
  • Defined SLA’s
  • Staffing Relief
  • System and Process Management
  • Flexible Support Plans
  • Remove the IT Burden

 

From incident management, troubleshooting, reporting, best practice consultation, and performance management- PARC Consulting offers a variety of options for maintaining and supporting your existing Verint Systems environment. Our cost-effective Verint support solutions are available directly to you.

How We Do Managed Services Better

PARC is a growing firm with a focus on delivery and relationships, we do not have “B” players and do not want to be represented by such. When you engage PARC you get “A” players throughout the delivery cycle. Large firms often send highly polished sales teams to close business and then backfill with whatever resources provide the highest profit margin. PARC sends a principal who will be your partner throughout our engagement and work with you to customize a solution meeting your budgetary and technical needs. Whatever level of support you choose, we will work with you to ensure you have the services and features you need.

Verint Managed Services and Verint Support Options

PARC offers a variety of Verint support options for maintaining and supporting your existing Verint applications environment.  We can provide Basic incident management through full application administration:

Basic

  • Incident management
  • Limited number of tickets
  • Defined SLA’s
  • Multiple Environments
  • Standard coverage windows (M-F)
  • Troubleshooting and recommended path to resolution
  • Setup Fee

Enhanced

Includes Basic plus…

  • Full ticket ownership including hands-on resolution
  • System performance and health check, including optimization
  • Reporting, Evaluation and forms consultation
  • Proactive monitoring and maintenance including services administration, IT integration, patch administration, etc.
  • Extended coverage windows (includes weekends)

Premier

Includes Enhanced plus…

  • Complete system administration per applications (QM, WFM, DPA, Speech)
  • Includes data integration management
  • Report development
  • Platform upgrades and training
  • Project management
  • Customized process/technical writing
  • Customized coverage windows (24×7 available)

All businesses need technology to evolve, operate, and compete effectively. In many businesses, IT support can become limited and overwhelmed rather quickly. With a cost effective managed services solution, you can take that burden off the company and put yourself in a position for growth and development.

Our Verint support team has the capability to provide a broad spectrum of customizable coverage options, providing your functional and technical teams peace of mind.  Contact us today for a Verint support solution for your Verint Workforce Management or Verint call recording applications.

Speak with a PARC Consultant today about your Verint support needs.

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