The call center industry is constantly changing and evolving to meet the needs of clients and customers alike. Demands for call recordings, workforce management, speech and data analytics are pushing the industry to new heights. One of the leaders in this initiative is Verint Systems. Their suite of products is used by more than 10,000 organizations in 180 countries around the world!
In today’s economy, organizations are constantly challenged to do more with less. Providing a proper level of support and maintenance for their Verint systems can be problematic. Other factors throughout the lifecycle of daily business causes additional strain. Mergers can present a conflict of interest. Employees with the necessary knowledge to support could leave the company and acquiring suitable replacements can be costly and challenging. Legal woes can result in loss of staff or freezing of assets. Because of this, organizations are left scrambling and end up spending excessive time and effort to fill in the gaps or hire temporary assistance of a lower quality.
PARC offers a variety of options for maintaining and supporting your existing Verint environment. We can provide Basic incident management through full application administration. Contact us for more information.
- Incident management
- Limited number of tickets
- Defined SLA’s
- Multiple Environments
- Standard coverage windows (M-F)
- Troubleshooting and recommended path to resolution
- Setup Fee
Includes Basic plus…
- Full ticket ownership including hands-on resolution
- System performance and health check, including optimization
- Reporting, Evaluation and forms consultation
- Proactive monitoring and maintenance including services administration, IT integration, patch administration, etc.
- Extended coverage windows (includes weekends)
Includes Enhanced plus…
- Complete system administration per applications (QM, WFM, DPA, Speech)
- Includes data integration management
- Report development
- Platform upgrades and training
- Project management
- Customized process/technical writing
- Customized coverage windows (24×7 available)